Ahead of the West Bengal assembly polls, the Election Commission is addressing public grievances related to voter lists and voter Identification cards in a tech-savvy manner with the assist of a mobile app ‘Samadhan’, officers stated.
“It’s miles now very smooth for any voter to lodge a grievance with us with the assist of this mobile app which is to be had freely on Android platform. We are getting all kinds of court cases from electorate associated with voter Identity cards, mistakes in voter list, etc,” an EC authentic said.
An EC crew has been tasked to be aware of all of the court cases acquired thru the app and manner it for redressal.
After lodging a criticism a message is despatched to the voter with a grievance Id thru SMS service and after the criticism is redressed then additionally any other SMS is despatched with all of the information.
officials stated in the run-as much as the elections they up to now have acquired 1300 court cases thus far.
“The app has made grievance redressal quicker and less difficult. Most of the lawsuits has been from the districts like Burdwan, South and North 24 Parganas,” the official said.
Except electoral rolls, every other complaint related to violations in campaigning policies or model code of behavior can also be made thru the app.
Not simply electorate however applicants can also inn court cases thru the digital citizen interface.
Two other apps also are being released by means of the Commission. ‘Suvidha’ will act as a single-window system to approve all campaign-associated programs whilst ‘Sugam’ will cope with arrangement of automobiles for poll obligation.